Rental Terms and Conditions

Below are the terms and conditions for renting our equipment.

Reservation Privileges

All reservations for party equipment at Enchanted Event Rentals will require a signature on the receipt and a down payment of 50% of the total invoice. This policy ensures that your selected items are booked and secured for your event date.

Kindly note that failure to provide a signed receipt and 50% deposit may result in the release of the reserved items for other clients.

Cancellation and Refunds

At Enchanted Event Rentals, we understand that plans can change unexpectedly. If a customer needs to cancel their rental order and request a full refund, it must be done at least 24 hours before the scheduled event date. Any cancellation and refund requests made within 24 hours of the event will not be eligible for a refund. We advise our customers to contact us as soon as possible in case of any changes to their event plans to ensure a smooth process. You can contact us at david.larson@enchantedeventrentals.com or call and text us at 469-543-7557.

Rescheduling

In the event that you need to reschedule your booking, we require notification through our email at david.larson@enchantedeventrentals.com or call and text us at 469-543-7557 at least 24 hours before your scheduled event. This policy ensures that we can make the necessary arrangements to accommodate your new event date and avoid any inconveniences on both ends.

Lost or Damaged Equipment

Upon delivery of rental equipment from Enchanted Event Rentals, our customers assume full responsibility for all rented equipment until they are picked up and removed from the premises. When equipment is not used on the premises, we respectfully ask that our customers store the equipment in a protected location. Enchanted Event Rentals reserves the right to charge the customer for the full replacement cost of any rental equipment damaged, lost, stolen, or misused during the rental period. Thus, we advise our customers to carefully inspect all rental items upon delivery and report any discrepancies immediately to our team. Failure to do so may result in customers being held liable for any damages or losses discovered post-delivery.